✨ORDERS OVER $60 FREE SHIPPING✨

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Aromatherapy Pillows

SNUGGY EYE PILLOWS
Discontinued Style - Snuggy Eye Pillow

SINUS RELIEF PILLOWS

HUGGY BODY PILLOWS

WRAP PILLOW

U-SHAPED NECK HUG

  • SNUGGY EYE PILLOWS

  •
  • Discontinued Style - Snuggy Eye Pillow

  • SINUS RELIEF PILLOWS

  •

  • HUGGY BODY PILLOWS

  •

  • WRAP PILLOW

  •

  • U-SHAPED NECK HUG

  •

    • Shipping Policy

    SHIPPING

    Retail - Your order is processed within 2-3 business days (excluding weekends and holidays) after receiving your order confirmation email.  You will receive another notification when your order has shipped. Flat rate shipping on all orders $5 under $60 within the U.S. Over $60 ships free.

    During the holidays and sales, your order is processed within 3-4 days due to higher volume. Holidays and inclement weather may affect processing and shipping times. 

    Please ensure that the shipping address you provide is correct at the time of placing an order. Omni-Spring cannot be held liable for undeliverable orders where the wrong shipping address is provided.

    CUSTOMER SATISFACTION

    If you have any questions about the styles and designs available at www.omni-spring.com, please email:  mary@omni-spring.com

    At Omni-Spring, customer satisfaction and quality are very important to us.  If, for any reason, you have an issue with one of our products, please email: mary@omni-spring.com

    Please provide the order number, a brief description of the problem, and any photos you may want to include.  

     

    EXCHANGES

    Do you need a different size pillow, or maybe you changed your mind about the color or aromatherapy? Contact mary@omni-spring.com and we will find you the perfect replacement. Exchanges are accepted for the original purchase price not including original shipping (if applicable).

    REFUNDS  

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the status of your refund.
    If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 2-3 days.

    Late or missing refunds (if applicable)
    If you are waiting on a refund, first check your bank account to verify if it was received. Next contact your financial institution, it may take some time before your refund is processed and posted to your account.


    If after 3-5 days you’ve followed these steps and you still have not received your refund, please contact us at mary@omni-spring.com

    RETURN SHIPPING

    To return your product, contact mary@omni-spring.com for the instructions.

    Delivery time to our warehouse for return processing may vary.

    When an item is in the possession of the postal service (IE USPS, UPS, or FedEx) it is out of our control. Should the item become lost or damaged in transit back to us, it is the buyer's responsibility to manage any associated claims.

    INTERNATIONAL

    We cannot process returns or exchanges outside of the United States.

    CANCELING ORDERS

    If you would like to cancel your order, please contact us right away before your order ships.  Orders can only be canceled by contacting Customer Service at mary@omni-spring.com The longer you wait to cancel, the greater the chance that the order has already been packaged and shipped. You will then have to return the merchandise for a refund. 

    ***We want you to love your Omni-Spring purchases--if you have questions or concerns, please do not hesitate to contact us!***