Shipping and Return Policy

SHIPPING

Your order is processed within 2-3 business days (excluding weekends and holidays) after receiving your order confirmation email.  You will receive another notification when your order has shipped. Flat rate shipping on all orders $5.99 under $50 within the U.S.

During the holidays and sales, your order is processed within 3-4 days due to higher volume. Holidays and inclement weather may affect processing and shipping times. 

Please ensure that the shipping address you provide is correct at the time of placing an order. Omni-Spring cannot be held liable for undeliverable orders where the wrong shipping address is provided.

Please reference our FAQs page for more Shipping questions.

CUSTOMER SATISFACTION

If you have any questions about the styles and designs available at www.omni-spring.com, please email mary@omni-spring.com

At Omni-Spring, customer satisfaction and quality are very important to us.  If, for any reason, you have an issue with one of our products, please email: mary@omni-spring.com  Please provide the order number, a brief description of the problem, and any photos you may want to include.  

RETURNS

We encourage you to contact us before purchase if you have any questions about the product or any of our policies. We want you to love it!

Should you wish to return your product, please do so prior to 30 days after delivery. If 30 days have gone by since the order was delivered, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition received. New, unused condition means no stains, no smells (including perfume/cologne), no hair or fur, or other signs of use. If an item is returned and is not in new condition, we reserve the right to ship the item back at the customer's cost. 

Unfortunately, refunds cannot be offered for original shipping costs.

*We cannot accept returns or exchanges on sale or clearance items.

If an item arrives damaged or defective, contact us right away so we can find a resolution.

If you received the item you want to return as a gift please contact mary@omni-spring.com

Please note, we can only refund items originally purchased directly from our website.  If you have purchased your Omni-Spring item from one of our retailers, please contact them for their return policy.

Contact mary@omni-spring.com to initiate your return.

EXCHANGES

Do you need a different size pillow, or maybe you changed your mind about the color or aromatherapy? Contact mary@omni-spring.com and we will find you the perfect replacement. Exchanges are accepted for the original purchase price not including original shipping (if applicable).

REFUNDS  

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the status of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 2-3 days.

Late or missing refunds (if applicable)
If you are waiting on a refund, first check your bank account to verify if it was received. Next contact your financial institution, it may take some time before your refund is processed and posted to your account.

If after 3-5 days you’ve followed these steps and you still have not received your refund, please contact us at mary@omni-spring.com

RETURN SHIPPING

To return your product, contact mary@omni-spring.com for the instructions.

Delivery time to our warehouse for return processing may vary.

When an item is in the possession of the postal service (IE USPS, UPS, or FedEx) it is out of our control. Should the item become lost or damaged in transit back to us, it is the buyer's responsibility to manage any associated claims.

INTERNATIONAL

We cannot process returns or exchanges outside of the United States.

CANCELING ORDERS

If you would like to cancel your order, please contact us right away before your order ships.  Orders can only be canceled by contacting Customer Service at mary@omni-spring.com The longer you wait to cancel, the greater the chance that the order has already been packaged and shipped. You will then have to return the merchandise for a refund. 

***We want you to love your Omni-Spring purchases--if you have questions or concerns, please do not hesitate to contact us!***